By the end of Unit #1, you will be able to:

1. Demonstrate communication strategies to best meet the needs of the patient, seeking out and implementing resources, including interpreter services, to communicate effectively.
2. Respond competently to patient’s language, race, ethnicity, sexual orientation, gender identity and expression, health literacy, and other cultural identities.  Demonstrate awareness of intersecting marginalized identities.
   1. Recognize and mitigate implicit biases when working with Deaf and hard of hearing patients.
   2. Promote health and function of the patient by encouraging healthy behaviors. (weight management, exercise, diet, smoking cessation, etc.)
3. Assess the social environment of the patient to understand the impact of significant relationships and social networks on the health outcomes of the patient.

In this series, you will:

1. Learn more about Jim by examining items in his home office.
2. Interact with his wife and make an appointment to see the doctor.
3. Communicate at the clinic at check-in via lip-reading and then try to work with a provider without any accommodation.
4. Experience a productive and affirmative interaction with your doctor.

In each simulation, you will see tips at the bottom of the screen. You will be able to repeat the experience when completed to review any specific parts or you can “Continue” to the next section.